Privacy Policy
Freshify Foods Inc. (“Freshify Meals”) Privacy Policy
Freshify Meals is committed to protecting your personal information and ensuring that your privacy is respected in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This privacy policy outlines how we collect, use, disclose, and safeguard the personal information we collect from you as part of our vegan meal prep and catering services in Vancouver, BC.
1. Information We Collect
We collect personal information necessary to offer, improve, and personalize our services. This includes but is not limited to the following types of information:
- Contact Information: Your name, phone number, email address, and physical address.
- Order Details: Information needed to process your orders, including meal preferences, dietary restrictions, allergies, and payment details.
- Online Interactions: Data obtained when you visit our website, such as IP addresses, browser type, and browsing activities (collected through cookies or similar technologies).
- Feedback and Communication: Any information you provide when you contact us or leave feedback about our services.
2. How We Use Your Information
The information we collect is used solely for business purposes, including but not limited to:
- Processing and fulfilling orders and payments.
- Customizing menus and services to meet your dietary needs or preferences.
- Managing customer relationships (e.g., responding to inquiries, providing customer support, sending updates).
- Improving our website, marketing, and service offerings.
- Ensuring compliance with legal requirements or addressing disputes.
3. Consent
We collect information based on your informed consent. When you provide your personal information (e.g., during an online purchase), you consent to its collection, use, and disclosure for the purposes outlined in this policy. You may withdraw your consent at any time by contacting us at [Insert Contact Information]. Withdrawal of consent may, however, limit our ability to provide certain services.
4. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with carefully selected third-party service providers who assist us in delivering our services (e.g., payment processors, delivery partners), provided they comply with applicable privacy laws and maintain confidentiality.
5. Storage and Security of Information
Your personal information is stored securely on our servers or those of service providers with whom we work. We take reasonable steps to safeguard your information against loss, theft, unauthorized access, disclosure, or modification. Security measures may include encryption, access controls, and regular monitoring of our systems. Please note that no method of digital storage or transmission is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
Under Canadian privacy laws, you have the following rights regarding your personal information:
- The right to access and request a copy of the personal information we hold about you.
- The right to request corrections to any inaccurate or incomplete information.
- The right to file a complaint if you believe your personal information has been mishandled.
If you wish to exercise these rights, please contact us at freshifymeals@gmail.com
7. Accessing and Updating Your Information
You are encouraged to keep your information up-to-date. If you need to update or correct your personal information, please contact us, and we will make the requested changes as quickly as possible.
8. Cookies and Online Tracking
Our website uses cookies and similar technologies to track user interactions and improve your experience. By using our website, you consent to the use of these cookies. You can manage or disable cookies through your browser settings, though this may impact the usability of certain website features.
9. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, and corporate record-keeping requirements.
10. Updates to This Policy
We reserve the right to update or modify this policy as needed to remain compliant with evolving legal standards and reflect changes in our business practices. Any updates will be posted on our website with the revised policy’s effective date.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact us at:
Freshify Foods Inc. (“Freshify Meals”)
Email:freshifymeals@gmail.com
Phone: 1-778-689-6381
Address: 2993 West 41st Avenue Vancouver BC V6N 3C8
Thank you for trusting Freshify Foods Inc. with your personal information. We are dedicated to upholding the highest standards of privacy and customer care.
Your Privacy Rights
All businesses engaged in commercial activities in Canada must comply with the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. The Act gives you rights concerning the privacy of your personal information. Freshify Meals is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy and trained our representatives about our policies and practices.
What personal information do we collect?
“Personal information” is any information that identifies you, or by which your identity could be deduced. Please note that “personal information” does not include either aggregate information that does not allow an individual to be identified, information about your visit to our websites which is not linked to you, information about your computer’s operating system and web browser software (this technical information is verified to ensure that our websites are optimized to serve our customers) or, the name, title or business address or phone telephone number of an employee of an organization.
How do we collect your personal information?
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your personal information in an active fashion directly from you. Sometimes we may obtain information about you from other sources for example, as an example, passively by recording data on the history of your acquisition of services from us.
Consent
In all cases, we will ask you to specifically consent if we collect, use, or disclose your personal information. We ask for your consent in writing, but in some circumstances, we may accept your oral consent, which we will document. In all cases, our goal is to ensure compliance with Canada’s Anti-Spam Legislation (CASL).
Updating Your Information
Since we use your personal information to provide services to you, it is important that the information be accurate and up to date. If any of your information changes, please inform us by contacting us as described at the end of this Privacy Policy so that we can make any necessary changes.
Requests for Access
If you have any questions, complaints or wish to access your personal information, please write to our corporate headquarters at:
Freshify Foods Inc.
2993 West 41st Avenue
Vancouver BC V6N 3C8
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at: 112 Kent Street Place de Ville Tower B, 3rd Floor Ottawa, Ontario K1A 1H3 1.800.282.1376.
Website
For your convenience our website may contain links to other sites, which are not governed by this Privacy Policy. Our site may also be referenced on or accessible through links contained on other sites, including sites of third parties. However, we have not investigated, and are not responsible for, the privacy practices or content of those sites. Their policies and protections may be different than those offered by Freshify Meals.
We encourage you to investigate and review the privacy practices of those sites prior to use. On our website, like most other commercial websites, we may monitor traffic patterns, site usage and related site information to optimize our web service, solutions and offerings. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information.
When you interact with our websites, we may use a browser feature, known as a “cookie” (which is a small computer file), to verify non-identifiable information about visitors to our websites and measure visitor traffic patterns. We do this to maintain the best possible websites. When you first visit our websites, the website manager may have implemented a program that creates a small computer file stored on your computer’s hard drive. We ensure that the minimum information required is placed in the cookie only so that we can recognize returning website visitors. The cookie does not contain personal information, and we will not combine information in the cookie with personal information that would enable us to identify you individually. On subsequent visits to the website, our server communicates with your computer, reads the cookie, recognizes and confirms that you are a returning visitor. Our server uses this information to provide you with a “short cut” that facilitates the quickest, most efficient and best possible website experience. Most browser software allows you to delete cookies. You should consult your ISP for information on how to delete cookies. This may interfere with our ability to personalize your experience at our websites and be recognized or may slow down performance.
Thank you for your understanding and we look forward to working with you!